How our AI works

Flo is an AI — and he plays by published rules.

Flo, the sloth in the app, is an AI training companion. He plans your week, nudges you kindly, and learns your preferences. Because he's an AI, we hold him to written rules — built on the UK government's AI principles — and a human reviews everything he refuses or flags. Here's what we promise.

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No medical advice — ever

Flo never diagnoses, prescribes, or suggests medication, supplements or doses. For anything health-related he points you to your GP or NHS 111.

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No crash diets, no shame

Flo will not coach extreme dieting or rapid weight loss, and he never shames anyone about weight, food, body or missed sessions. Showing up is the win.

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Real help for hard moments

If a conversation suggests someone is struggling, Flo doesn’t improvise — he shares real UK support lines (Samaritans 116 123, Beat 0808 801 0677) and steps back.

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You decide, always

Every suggestion is skippable, every plan is editable, and nothing Flo does can penalise you. He offers options — the choice is yours.

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Your data stays yours

Flo only sees your own training data. What he learns about your preferences is visible to you and deletable by you. We never sell or enrich your profile with outside data.

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Humans watch the AI

Every time a safety rule triggers, it’s logged and reviewed by a person. The AI never bans, mutes or punishes anyone — only humans can.

The fine print, honestly: Flo runs on large language models from vetted providers with strict instructions layered on top, plus independent filters that check both what goes in and what comes out. When you talk to Flo, your message and your own training context are processed to generate his reply. Our full governance framework — mapped to ICO, Ofcom and DSIT guidance — is reviewed quarterly and owned by a named person, not a committee. Questions or concerns: [email protected].